Representative categoryHatchback
Compact, easy to park and light on fuel. The practical choice for city driving, short commutes and tight Sydney streets.
MotorClaim Accident Management
Replacement vehicles
A hire car that doesn't fit your life isn't much help. More than 100 vehicles are available through our owned and partner network; we match a similar size and type to your own, then bring it to you.
Representative vehicle categories
Like-for-like, delivered
Where you're not at fault, your replacement vehicle is arranged at no cost to you* — we recover the cost from the at-fault party's insurer. We deliver it to your home, workplace or the scene, and collect it when your car is ready. You'll need a current Australian driver licence and a signed rental agreement, which we'll explain line by line.
*$0 excess — how it works. If your accident was not your fault and you can provide the at-fault driver's details (including their insurer), we recover all costs from the at-fault party's insurer — you pay nothing out of pocket. If you were at fault but your policy gives you the right to choose your own repairer and we carry out the repairs, we will waive your excess or contribute up to $1,000 towards it. Every case is assessed individually before we confirm — call 1300 255 588 and we'll tell you where you stand in minutes.
Vehicle categories
We match your replacement vehicle to the car you drive. These are the categories available across our owned and partner network — the exact vehicle supplied depends on availability at the time of your claim.
Representative category
Representative categorySedan
A comfortable four-door with a proper boot. Suits longer commutes, highway kilometres and carrying passengers in comfort.
Representative categorySUV
Higher seating, more room and a bigger boot for prams, sports gear and weekend loads. The everyday family option.
Representative categoryPeople Mover
Seven or eight seats for larger families, group transport and school runs. Includes vehicles such as the Hyundai Staria.
Representative categoryUte
A working vehicle for tradespeople and anyone who needs a tray. Keeps you earning while your own ute is off the road.
Representative category photography is used. Images illustrate vehicle types only; the exact vehicle supplied depends on availability across our owned and partner network.
Can't see your type of vehicle? Call 1300 255 588 — tell us what you drive and we'll tell you what we can match it with.
What's included
- Delivery to your home, work or the accident scene
- Collection when your repaired vehicle is returned
- A vehicle matched to the size and type of your own
- Kept for the duration of your repair, not a fixed number of days
- Arranged at no cost to you where you are not at fault*
- No deposit to pay before you drive away
*$0 excess — how it works. If your accident was not your fault and you can provide the at-fault driver's details (including their insurer), we recover all costs from the at-fault party's insurer — you pay nothing out of pocket. If you were at fault but your policy gives you the right to choose your own repairer and we carry out the repairs, we will waive your excess or contribute up to $1,000 towards it. Every case is assessed individually before we confirm — call 1300 255 588 and we'll tell you where you stand in minutes.
What we need from the driver
- A current, unrestricted-by-suspension Australian driver licence for every person who will drive the vehicle
- A signed rental agreement — we explain every clause before you sign
- The vehicle returned in the condition it was supplied, less fair wear and tear; the collection fuel level is the return reference, but we do not charge for fuel used or any fuel-level difference
- Tolls and any infringements during the hire period remain the driver's responsibility — tolls are billed to you and infringement notices are transferred into your name
Everything is set out in writing before you take the keys. If anything in the agreement isn't clear, ask us and we'll explain it.
Your next move
Need a car today?
Call 1300 255 588 and we'll match you to a vehicle and arrange delivery. We answer 24 hours a day.