Sydney accident management

Replacement vehicles

More than 100 vehicles are available through our owned and partner network. We assess your reasonable needs and available vehicles before confirming a suitable replacement.

Start a Claim Call 1300 255 588

A graphite family SUV with its boot open outside a leafy Sydney community centre

A suitable replacement, delivered

A comparable replacement vehicle suited to your reasonable needs, subject to eligibility and availability. You may keep the replacement vehicle for the reasonable repair or total-loss settlement period, subject to the rental agreement and ongoing eligibility. Contact us before the agreed return date if you need more time; an extension must be agreed. We seek reasonable hire costs from the responsible party or insurer where liability is accepted or established. Your rental obligations are explained before signing.

*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.

Vehicle categories

These categories are available across our owned and partner network. The vehicle supplied depends on reasonable needs, eligibility and availability at the time of your claim.

Hatchback
Compact, easy to park and light on fuel. The practical choice for city driving, short commutes and tight Sydney streets.
Sedan
A comfortable four-door with a proper boot. Suits longer commutes, highway kilometres and carrying passengers in comfort.
SUV
Higher seating, more room and a bigger boot for prams, sports gear and weekend loads. The everyday family option.
People Mover
Seven or eight seats for larger families, group transport and school runs. Includes vehicles such as the Hyundai Staria.
Ute
A practical tray vehicle for suitable everyday needs. Supplied vehicles remain subject to the rental agreement's private-use restrictions.

The exact vehicle supplied depends on reasonable needs, eligibility and availability across our owned and partner network.

Can't see your type of vehicle? Call 1300 255 588 — tell us what you drive and we'll tell you what we can match it with.

What's included

Delivery to your home, work or the accident scene
Collection on the agreed return date
A comparable vehicle for your reasonable needs, subject to eligibility and availability
A reasonable repair or total-loss settlement period, subject to ongoing eligibility and the rental agreement
Reasonable hire costs sought from the responsible party or insurer; obligations explained before signing*
No deposit to pay before you drive away

*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.

What we need from the driver

A current, full and unrestricted Australian licence for the vehicle class for every driver; learner and provisional licences are not accepted
A signed rental agreement — we explain every clause before you sign
The vehicle returned in the condition it was supplied, less fair wear and tear; the collection fuel level is the return reference, but we do not charge for fuel used or any fuel-level difference
Tolls and any infringements during the hire period remain the driver's responsibility — tolls are billed to you and infringement notices are transferred into your name

Everything is set out in writing before you take the keys. If anything in the agreement isn't clear, ask us and we'll explain it.

Need a car today?

Call 1300 255 588 to discuss your needs, eligibility and current availability. We answer 24 hours a day.

24/7 accident line

1300 255 588