We make the claim on your behalf
We lodge with your insurer, provide the documentation, respond to the assessor and follow the claim through to settlement. You get one point of contact instead of a queue.
MotorClaim Accident Management
At-fault accident claims
Don't panic. Accidents happen to careful people. We'll lodge the claim, manage the repairs and deal with both insurers, so you're not the one making the difficult phone calls.
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What we do for you
Free legal advice
If the other party disputes what happened, or you're unsure of your obligations, our legal partner EXC Law Pty Ltd can advise you at no cost to you.*
Repairs managed end to end
We arrange the assessment and the repair with Crash Solutions P/L or with a licensed repairer of your choice, and keep you informed while the work is done.
Further benefits depending on your claim
Depending on your policy and the circumstances, other benefits may be available — including towing and, in some cases, a replacement vehicle. We'll tell you what applies to your claim before anything is arranged.
*$0 excess — how it works. If your accident was not your fault and you can provide the at-fault driver's details (including their insurer), we recover all costs from the at-fault party's insurer — you pay nothing out of pocket. If you were at fault but your policy gives you the right to choose your own repairer and we carry out the repairs, we will waive your excess or contribute up to $1,000 towards it. Every case is assessed individually before we confirm — call 1300 255 588 and we'll tell you where you stand in minutes. Legal services are provided by our legal partner, EXC Law Pty Ltd. This website is general information only and is not legal advice.
What to expect
An at-fault claim works differently from a not-at-fault one, and we won't pretend otherwise. You will usually need to pay the excess set out in your policy, and your insurer decides how the claim affects your premium at renewal. What we can do is make sure the claim is lodged properly the first time, that the assessment is fair, that your car is repaired by someone competent, and that you're not the one chasing anybody. We'll tell you what you're up for before it happens.
Not sure whose fault it was?
Plenty of accidents aren't clear cut — an intersection, a car park, a lane change with two versions of events. Don't assume you're at fault because the other driver says you are. Call us, tell us what happened, and we'll look at the details, the damage and any photos before anyone concedes anything. Free legal advice is available through EXC Law Pty Ltd if the question is genuinely in dispute.
Call 1300 255 588Legal services are provided by our legal partner, EXC Law Pty Ltd. This website is general information only and is not legal advice.
What to have ready
- Your driver licence
- Your insurance policy number and insurer
- Your vehicle registration number
- The date, time and location of the accident
- The other driver's details and their insurer
- Photos of both vehicles and the scene
- Any police event number, if police attended
Your next move
Let's get it sorted
Start online, or call 1300 255 588 and we'll walk through it with you. We answer 24/7.