Claim lodgement and coordination
We help prepare and lodge information with your insurer, respond to assessment requests and follow up progress.
Sydney accident management
At-fault accident claims
We help lodge the claim, coordinate repairs and contact the relevant insurers. The available benefits and your payment obligations depend on your policy and the circumstances.
What we do for you
Legal advice and referrals
A free initial consultation may be available through EXC Law Pty Ltd, subject to eligibility and the firm's engagement terms. Further legal work and fees are governed by the firm's costs disclosure and agreement. This website is general information, not legal advice.
Repair coordination
Depending on your insurance policy and how the claim is managed, you may be entitled to choose a licensed repairer. We can coordinate with Crash Solutions P/L or an eligible repairer you nominate and explain any restrictions before booking.
Benefits depending on your claim
Towing or a replacement vehicle may be available depending on your policy, circumstances, eligibility and availability. We explain the applicable terms before arranging a service.
*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below. A free initial consultation may be available through EXC Law Pty Ltd, subject to eligibility and the firm's engagement terms. Further legal work and fees are governed by the firm's costs disclosure and agreement. This website is general information, not legal advice.
What to expect
Your policy and the circumstances determine any excess, cover and claim requirements. Your insurer decides how the claim affects your premium. We help prepare the information, coordinate assessment and repairs, and explain the arrangements before you agree to them.
Not sure whose fault it was?
Accident responsibility can be shared or disputed. Tell us what happened so we can make a preliminary assessment from the available details, damage and photos. Legal advice may be available through EXC Law Pty Ltd, subject to eligibility and the firm's engagement terms.
Call 1300 255 588A free initial consultation may be available through EXC Law Pty Ltd, subject to eligibility and the firm's engagement terms. Further legal work and fees are governed by the firm's costs disclosure and agreement. This website is general information, not legal advice.
What to have ready
- Your driver licence
- Your insurance policy number and insurer
- Your vehicle registration number
- The date, time and location of the accident
- The other driver's details and their insurer
- Photos of both vehicles and the scene
- Any police event number, if police attended
Let's get it sorted
Start online, or call 1300 255 588 and we'll walk through it with you. We answer 24/7.
24/7 accident line
1300 255 588