Terms of use

About this website

This website is operated by Motor Claim Management Pty Ltd (ABN 87 660 165 104), trading as MotorClaim Accident Management, servicing the Greater Sydney Area.

The information here is general

Everything on this site is general information about what we do. It is not legal advice and it is not advice about your insurance policy. Whether you are entitled to a replacement vehicle, and on what terms, depends on the circumstances of your accident and on the policies involved. We assess every case individually and tell you where you stand before anything is arranged.

Legal services are provided by our legal partner, EXC Law Pty Ltd. Repairs are carried out by Crash Solutions P/L or by a licensed repairer of your choice.

At no cost to you - what that means

Where your accident was not your fault and you can provide the at-fault driver's details including their insurer, we recover the costs from that insurer and you pay nothing out of pocket. Where you were at fault but your policy gives you the right to choose your own repairer and we carry out the repairs, we will waive your excess or contribute up to $1,000 towards it.

This is assessed case by case and confirmed with you before anything is arranged. If you take a replacement vehicle, the rental agreement you sign sets out your obligations, including the excess and handling fee that applies if the vehicle is damaged while it is in your care. We go through that agreement with you before you sign it, and you keep a copy.

Using the forms

Please give us accurate information. Claims are lodged with insurers on the basis of what you tell us, and an inaccurate report can put your claim at risk. The Authority to Act must be completed and signed by the registered owner of the vehicle personally.

Do not use the forms to send us anything you are not entitled to send, and do not attempt to interfere with the site or with other people's claims.

Availability

We aim to keep the site available at all times, but we do not guarantee it will always be reachable or error-free. If the site is down and you need help, call 1300 255 588 - the phone is answered 24 hours a day.

Your rights under Australian Consumer Law

Nothing on this website excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Contact

Motor Claim Management Pty Ltd. ABN 87 660 165 104. ACN 660 165 104. Phone 1300 255 588, 24 hours a day. Servicing the Greater Sydney Area.