Accident tow
We arrange a tow and secure storage where needed across the Greater Sydney Area, subject to the arrangements agreed for your claim.
Sydney accident management
Not-at-fault accident claims
We help you understand the options after another driver causes an accident, then coordinate the claim and agreed services.
*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.
What we can arrange for eligible claims*
If you are eligible and liability is accepted or established, we seek recovery of reasonable towing, repair and replacement-vehicle costs from the at-fault party or insurer. Recovery is not guaranteed. We explain your obligations, including what may happen if recovery is unsuccessful, before you sign.
Repairer options
Depending on your insurance policy and how the claim is managed, you may be entitled to choose a licensed repairer. We can coordinate with Crash Solutions P/L or an eligible repairer you nominate and explain any restrictions before booking.
Comparable replacement vehicle
A comparable replacement vehicle suited to your reasonable needs, subject to eligibility and availability. You may keep the replacement vehicle for the reasonable repair or total-loss settlement period, subject to the rental agreement and ongoing eligibility. Contact us before the agreed return date if you need more time; an extension must be agreed.
Lifetime workmanship warranty
Any lifetime workmanship warranty offered by Crash Solutions P/L is subject to that provider's written terms and exclusions. Ask us for the applicable terms before authorising repairs. A different repairer's warranty is determined by that provider; it is not automatically the same.
Legal referral and claims handling
A free initial consultation may be available through EXC Law Pty Ltd, subject to eligibility and the firm's engagement terms. Further legal work and fees are governed by the firm's costs disclosure and agreement. This website is general information, not legal advice.
Door-to-door service
We coordinate collection and delivery at an agreed location, subject to vehicle eligibility and availability.
*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below. Depending on your insurance policy and how the claim is managed, you may be entitled to choose a licensed repairer. We can coordinate with Crash Solutions P/L or an eligible repairer you nominate and explain any restrictions before booking.
$0 excess*
For an eligible not-at-fault claim, a $0 excess arrangement may be available. For an at-fault claim, where your policy allows repairer choice and we carry out the repairs, our excess waiver or contribution of up to $1,000 is assessed and confirmed before work begins.
*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.
How the money works
If you are eligible and liability is accepted or established, we seek recovery of reasonable towing, repair and replacement-vehicle costs from the at-fault party or insurer. Recovery is not guaranteed. We explain your obligations, including what may happen if recovery is unsuccessful, before you sign.
*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.
Am I eligible?
These details help us assess your eligibility; they do not confirm approval:
- The accident was not your fault.
- You have the other driver's details, or enough information for us to identify them.
- The at-fault party is insured, or we can confirm their insurance.
- You hold a current Australian driver licence.
- The accident happened in the Greater Sydney Area, or your vehicle can be recovered to it.
If you're not sure: Call 1300 255 588. It takes one short conversation to find out, and there's no obligation.
*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.
What to have ready
- Your driver licence
- Your vehicle registration number
- The date, time and location of the accident
- The other driver's name, phone number and registration
- Their insurer, if you have it
- Photos of both vehicles and the scene
- Any witness details
Don't have all of it? Call us anyway. We can start with what you've got.
Start your claim
Five minutes online, or one call to 1300 255 588. We'll start arranging the next steps while the details are still fresh.
24/7 accident line
1300 255 588