Sydney accident management
We coordinate towing, repairs, replacement vehicles and insurer contact.
For eligible claims where liability is accepted or established, we seek reasonable costs from the at-fault party or insurer.* Costs and eligibility
EN / 中文Claims and tracking in English or Chinese*Costs and eligibility
From the first call
Choose the answer that feels closest. We'll help you work out the next step.
Was the other driver at fault?
The handover
Four steps. You do the first one, we do the rest.
Call 1300 255 588 any time, or fill in the claim form. Tell us where you are, what happened and whether the car is drivable. If you're still at the scene, make sure everyone is safe and out of traffic first.
We arrange towing and a damage assessment, then make a preliminary assessment of liability using the available details and evidence.
A comparable replacement vehicle suited to your reasonable needs, subject to eligibility and availability. You may keep the replacement vehicle for the reasonable repair or total-loss settlement period, subject to the rental agreement and ongoing eligibility. Contact us before the agreed return date if you need more time; an extension must be agreed.
We coordinate the claim and seek recovery of reasonable costs where liability is accepted or established. Legal advice may be available through EXC Law Pty Ltd, subject to eligibility and the firm's engagement terms.
30-second check
Answer these and we'll show you the fastest way to get moving.
Your next step appears here
Answer these and we'll show you the fastest way to get moving.
100+ vehicles available
A comparable replacement vehicle suited to your reasonable needs, subject to eligibility and availability.
Vehicles come from our owned and partner network, so availability changes day to day. We match the vehicle to your reasonable needs, subject to eligibility and availability.
Explore the fleetThe MotorClaim difference
One point of contact to coordinate insurers, towing and repair arrangements.
For an eligible not-at-fault claim, a $0 excess arrangement may be available. For an at-fault claim, where your policy allows repairer choice and we carry out the repairs, our excess waiver or contribution of up to $1,000 is assessed and confirmed before work begins.
A comparable replacement vehicle suited to your reasonable needs, subject to eligibility and availability.
Both of them. We lodge the claim, chase the assessor, handle the back-and-forth and keep you updated in plain English.
Any lifetime workmanship warranty offered by Crash Solutions P/L is subject to that provider's written terms and exclusions. Ask us for the applicable terms before authorising repairs. A different repairer's warranty is determined by that provider; it is not automatically the same.
We collect your car and your replacement vehicle comes to you — at home, at work, or at the scene.
No login, no app
The hardest part of a claim is not knowing what is happening to it. So we put the status on the website. Enter the reference number from your confirmation and the email you lodged with, and you'll see the stage your claim has reached — at 2am, on a Sunday, without waiting on hold.
Only the stage is shown. No personal claim details appear on the page.
Would you rather ask a person? Call 1300 255 588, any hour.
The four stages you'll see
Accident management
Someone else caused it
We assess eligibility, coordinate towing and repairs, and seek reasonable costs from the responsible party or insurer. Replacement vehicles depend on reasonable needs and availability; repairer choice depends on the policy and claim.
It happened. Let's sort it out.
We help lodge and manage the claim, coordinate repairs and contact the relevant insurers. Legal advice may be available through EXC Law Pty Ltd under the firm's engagement terms.
Eligible $0 excess arrangements, confirmed first*
Depends on your policy, fault and insurer's requirements
Comparable vehicle, subject to reasonable need, eligibility and availability
Cover, vehicle type and period depend on your policy
Crash Solutions P/L or an eligible repairer, subject to policy and claim restrictions
Check your policy for repairer choice and restrictions
Provider's written workmanship warranty terms apply
Provider's written warranty terms apply
We coordinate with the parties involved
Ask your insurer who manages the assessment and repairs
We explain the recovery route and which insurer we contact
Your insurer determines any effect on premiums and policy benefits
EXC Law Pty Ltd, subject to eligibility and engagement terms
Check your policy and insurer's available services
Arranged for eligible claims on agreed terms*
Check your policy for cover, limits and payment arrangements
24/7 on 1300 255 588
Check your insurer's claims contact hours
Cover and entitlements depend on your policy and the circumstances of the accident.
Use within NSW only. Private use, no towing and no off-road driving with sedans or SUVs, as set out in the vehicle-use clauses of the rental agreement.
Learner and provisional licences aren't accepted for the class of vehicle hired. If you want a second driver on it, they show their licence when the car is dropped off.
If the replacement vehicle is damaged, lost or stolen while it's with you and a claim is needed, an excess and handling fee of $1,500 applies — the same way an excess works on your own policy.
If you need the vehicle for longer, contact us before the due date and obtain agreement to an extension. Unauthorised continued possession may result in recovery action or charges under the rental agreement.
Whatever is in the tank when you collect it is the reference level for return. We don't hand it over full, so we don't ask for it back full — and we do not charge for fuel used or for any difference in fuel level on return. Keep tyre pressure and coolant normal too, and tell us straight away if something isn't right.
There is no bond to pay before you drive away.
Tolls and any traffic infringements during the hire period remain your responsibility. Tolls are billed to you directly, and an infringement notice is transferred into your name. MotorClaim does not charge for fuel used or a fuel-level difference on return.
This is a summary of key conditions, not the complete rental agreement. Read all terms before signing; we explain your obligations and provide a copy of the agreement. Ask us anything about it first.
It means another driver caused the accident — for example they hit you from behind, ran a red light, changed lanes into you, or reversed into your car. If someone else is responsible, their insurer is generally liable for your towing, repair and replacement vehicle costs, and that's what we pursue on your behalf.
If you are eligible and liability is accepted or established, we seek recovery of reasonable towing, repair and replacement-vehicle costs from the at-fault party or insurer. Recovery is not guaranteed. We explain your obligations, including what may happen if recovery is unsuccessful, before you sign. For an eligible not-at-fault claim, a $0 excess arrangement may be available. For an at-fault claim, where your policy allows repairer choice and we carry out the repairs, our excess waiver or contribution of up to $1,000 is assessed and confirmed before work begins.
Depending on your insurance policy and how the claim is managed, you may be entitled to choose a licensed repairer. We can coordinate with Crash Solutions P/L or an eligible repairer you nominate and explain any restrictions before booking.
A comparable replacement vehicle suited to your reasonable needs, subject to eligibility and availability. You may keep the replacement vehicle for the reasonable repair or total-loss settlement period, subject to the rental agreement and ongoing eligibility. Contact us before the agreed return date if you need more time; an extension must be agreed.
Where you're not at fault and the costs are recovered from the at-fault party's insurer, you are not claiming on your own policy for those costs. How your insurer treats any individual claim is a matter for them, so we'll always tell you what we're lodging and with whom before we lodge it.
We answer the phone 24 hours a day, seven days a week, and we arrange towing across the Greater Sydney Area. Call 1300 255 588 as soon as everyone is safe and out of traffic, and we'll organise the tow from there.
We coordinate towing, repairs, replacement vehicles and insurer contact.
24/7 accident line
1300 255 588For eligible claims where liability is accepted or established, we seek reasonable costs from the at-fault party or insurer.* Costs and eligibility
