$0 excess*
Where you're not at fault, you don't pay an excess to get your car repaired. We recover the costs from the at-fault party's insurer.
Greater Sydney · accident support 24/7
Not at fault?We’ll get you moving.
We handle towing, repairs, a replacement car and both insurers. Where you're not at fault, we recover the costs from the at-fault party's insurer, not from you.*
中文服务This site, the claim form and claim tracking are all in Chinese. 切换到中文Can we help?
- Another driver was at fault
- You can provide their details
- Your vehicle needs repair
100+ vehicles available through our owned and partner network
No account required. Save your place as you go, or call us at any time.
Representative imagery · vehicle supplied depends on availability
Accident line · 24/71300 255 588Call now*$0 excess — how it works. If your accident was not your fault and you can provide the at-fault driver's details (including their insurer), we recover all costs from the at-fault party's insurer — you pay nothing out of pocket. If you were at fault but your policy gives you the right to choose your own repairer and we carry out the repairs, we will waive your excess or contribute up to $1,000 towards it. Every case is assessed individually before we confirm — call 1300 255 588 and we'll tell you where you stand in minutes.
30-second check
Can we help? Three quick questions.
Answer these and we'll show you the fastest way to get moving.
30-second check
Can we help? Three quick questions.
Answer these and we'll show you the fastest way to get moving.
100+ vehicles available
A replacement that fits your life
We match the size and type you rely on, then deliver it to you. Exact vehicles depend on availability.
Representative category photography. MotorClaim's own and partner-network vehicle availability changes; the exact vehicle supplied depends on availability.
Why drivers call us first
One phone call replaces a week of chasing insurers, tow trucks and repair quotes.
Like-for-like replacement vehicle
A car of a similar size and type to your own, so your week doesn't stop while yours is in the shop.
We deal with the insurers
Both of them. We lodge the claim, chase the assessor, handle the back-and-forth and keep you updated in plain English.
Lifetime warranty on repairs
Repairs are carried out by our partner Crash Solutions P/L, or by a licensed repairer you choose, and carry a lifetime workmanship warranty for as long as you own the vehicle.
Door-to-door service
We collect your car and your replacement vehicle comes to you — at home, at work, or at the scene.
*$0 excess — how it works. If your accident was not your fault and you can provide the at-fault driver's details (including their insurer), we recover all costs from the at-fault party's insurer — you pay nothing out of pocket. If you were at fault but your policy gives you the right to choose your own repairer and we carry out the repairs, we will waive your excess or contribute up to $1,000 towards it. Every case is assessed individually before we confirm — call 1300 255 588 and we'll tell you where you stand in minutes.
How it works
Four steps. You do the first one, we do the rest.
Call us or start online
Call 1300 255 588 any time, or fill in the claim form. Tell us where you are, what happened and whether the car is drivable. If you're still at the scene, make sure everyone is safe and out of traffic first.
We arrange the tow and assessment
We send a tow truck and move your vehicle somewhere secure, then arrange the assessment and confirm the liability position from the details and evidence available.
You get a replacement car
If you're not at fault, we deliver a like-for-like replacement vehicle and your car goes to Crash Solutions P/L or a licensed repairer of your choice. You keep the replacement until yours is back.
We settle it with the insurers
We manage the claim with both insurers and recover eligible towing, repair and hire costs from the at-fault party's insurer. Free legal advice is available through EXC Law Pty Ltd if liability is disputed.*
No login, no app
Check where your claim is up to, at any hour
The hardest part of a claim is not knowing what is happening to it. So we put the status on the website. Enter the reference number from your confirmation and the email you lodged with, and you'll see the stage your claim has reached — at 2am, on a Sunday, without waiting on hold.
- 01Enter the MC reference from your confirmation
- 02Match the email address you lodged the claim with
- 03See the stage your claim has reached
Only the stage is shown. No personal claim details appear on the page.
The four stages you'll see
01Received
Your claim is with us and the file is being opened.
02Lodged
Everything we need is in and the claim has been lodged.
03In progress
We're dealing with the insurers and arranging repairs and your vehicle.
04Settled
The claim has been settled and the costs recovered.
Would you rather ask a person? Call 1300 255 588, any hour.
With MotorClaim vs going direct to your insurer
If the accident wasn't your fault, going straight to your own insurer is not your only option — and it is often not the cheapest one for you.
Excess to pay
With MotorClaim
$0 excess* where you're not at fault
Going direct to your insurer
Excess usually payable up front
Replacement vehicle
With MotorClaim
Like-for-like vehicle arranged and delivered
Going direct to your insurer
Often not included, or a small hire car for a limited period
Choice of repairer
With MotorClaim
Your choice, or our partner Crash Solutions P/L
Going direct to your insurer
Usually restricted to the insurer's preferred network
Repair warranty
With MotorClaim
Lifetime workmanship warranty
Going direct to your insurer
Varies by insurer and repairer
Who does the chasing
With MotorClaim
We do — both insurers, the assessor, the repairer
Going direct to your insurer
You do
Effect on your policy
With MotorClaim
Not-at-fault costs are recovered from the at-fault party's insurer
Going direct to your insurer
Claiming on your own policy may affect your no-claim status or premium
Legal support
With MotorClaim
Free legal advice through EXC Law Pty Ltd
Going direct to your insurer
Not provided
Tow
With MotorClaim
Arranged for you, at no cost to you*
Going direct to your insurer
May be capped or paid by you and reimbursed later
Availability
With MotorClaim
24/7 on 1300 255 588
Going direct to your insurer
Business hours in most cases
*$0 excess — how it works. If your accident was not your fault and you can provide the at-fault driver's details (including their insurer), we recover all costs from the at-fault party's insurer — you pay nothing out of pocket. If you were at fault but your policy gives you the right to choose your own repairer and we carry out the repairs, we will waive your excess or contribute up to $1,000 towards it. Every case is assessed individually before we confirm — call 1300 255 588 and we'll tell you where you stand in minutes. Cover and entitlements depend on your policy and the circumstances of the accident.
Nothing buried
The conditions, in plain English
Everyone in this industry writes “conditions apply” and leaves it there. Here are ours, before you call — not after you have signed.
The car stays in NSW
Sealed roads only, private use, and no towing with it. That is clause 3 of the agreement, not fine print we invented.
A full, unrestricted licence
Learner and provisional licences aren't accepted for the class of vehicle hired. If you want a second driver on it, they show their licence when the car is dropped off.
$1,500 if it's damaged while it's yours
If the replacement vehicle is damaged, lost or stolen while it's with you and a claim is needed, an excess and handling fee of $1,500 applies — the same way an excess works on your own policy.
Bring it back on the agreed day
Or tell us and we extend it. Keeping a vehicle past the due date without renewing is treated as theft under the agreement, so a phone call matters.
Bring it back with the fuel you got
Whatever is in the tank when you collect it is the reference level for return. We don't hand it over full, so we don't ask for it back full — and we do not charge for fuel used or for any difference in fuel level on return. Keep tyre pressure and coolant normal too, and tell us straight away if something isn't right.
No deposit to pay
There is no bond to pay before you drive away.
Tolls and fines stay with the driver
Tolls and any traffic infringements during the hire period remain your responsibility. Tolls are billed to you directly, and an infringement notice is transferred into your name. MotorClaim does not charge for fuel used or a fuel-level difference on return.
That is the whole list. It is the same wording you will sign, we read it through with you before you do, and you keep a copy. Ask us anything about it first.
Two ways we help
Someone else caused it
Not at fault
You shouldn't be out of pocket for someone else's mistake. We arrange the tow, a like-for-like replacement car and repairs by a repairer you choose, then recover eligible costs from the at-fault party's insurer.
- Free accident tow
- Choose your own smash repairer
- Like-for-like replacement vehicle
- Lifetime warranty on repairs
- Free legal advice and claims handling
- Door-to-door service
It happened. Let's sort it out.
At fault
Don't panic. We lodge and manage the claim on your behalf, deal with both insurers and keep your vehicle moving through repair. Free legal advice is available if you need it.
- We make the claim on your behalf
- Free legal advice
- Repairs managed end to end
- Further benefits available depending on your claim
Common questions
It means another driver caused the accident — for example they hit you from behind, ran a red light, changed lanes into you, or reversed into your car. If someone else is responsible, their insurer is generally liable for your towing, repair and replacement vehicle costs, and that's what we pursue on your behalf.
Where you are not at fault, there is nothing for you to pay up front — no excess and no hire charges to you.* We recover the costs from the at-fault party's insurer. If you were at fault, or fault is shared, we'll explain exactly what applies to your situation before anything goes ahead.
Yes. In New South Wales you have the right to choose who repairs your vehicle. You can use our partner Crash Solutions P/L or any licensed repairer you prefer, and we'll manage the job either way.
If you're not at fault, we arrange a like-for-like replacement vehicle — similar in size and type to your own — and deliver it to you. You keep it while your car is being repaired. See our vehicle categories for the range we typically supply.
Where you're not at fault and the costs are recovered from the at-fault party's insurer, you are not claiming on your own policy for those costs. How your insurer treats any individual claim is a matter for them, so we'll always tell you what we're lodging and with whom before we lodge it.
We answer the phone 24 hours a day, seven days a week, and we arrange towing across the Greater Sydney Area. Call 1300 255 588 as soon as everyone is safe and out of traffic, and we'll organise the tow from there.
More questions? See the full FAQ or call 1300 255 588.