Sydney accident management
Conditions, in plain English
The vehicle-use conditions, before you call. Check the full rental agreement before you sign.
Read the key vehicle-use conditions before you call, and check the full rental agreement before signing.
The car stays in NSW
Use within NSW only. Private use, no towing and no off-road driving with sedans or SUVs, as set out in the vehicle-use clauses of the rental agreement.
A full, unrestricted licence
Learner and provisional licences aren't accepted for the class of vehicle hired. If you want a second driver on it, they show their licence when the car is dropped off.
$1,500 if it's damaged while it's yours
If the replacement vehicle is damaged, lost or stolen while it's with you and a claim is needed, an excess and handling fee of $1,500 applies — the same way an excess works on your own policy.
Bring it back on the agreed day
If you need the vehicle for longer, contact us before the due date and obtain agreement to an extension. Unauthorised continued possession may result in recovery action or charges under the rental agreement.
Bring it back with the fuel you got
Whatever is in the tank when you collect it is the reference level for return. We don't hand it over full, so we don't ask for it back full — and we do not charge for fuel used or for any difference in fuel level on return. Keep tyre pressure and coolant normal too, and tell us straight away if something isn't right.
No deposit to pay
There is no bond to pay before you drive away.
Tolls and fines stay with the driver
Tolls and any traffic infringements during the hire period remain your responsibility. Tolls are billed to you directly, and an infringement notice is transferred into your name. MotorClaim does not charge for fuel used or a fuel-level difference on return.
This is a summary of key conditions, not the complete rental agreement. Read all terms before signing; we explain your obligations and provide a copy of the agreement. Ask us anything about it first.
Questions about a condition?
Call 1300 255 588 and we'll go through it before you sign anything.
24/7 accident line
1300 255 588