Can I get a replacement car if the accident wasn't my fault?

Often yes. If another driver caused the accident and you are eligible, we can arrange a comparable replacement car suited to your reasonable needs, subject to availability. Eligibility is checked first.

How long can I keep the replacement car?

You may keep it for the reasonable repair or total-loss settlement period, subject to the rental agreement and ongoing eligibility. Contact us before the agreed return date if you need more time, as an extension must be agreed.

Do I need the other driver's details?

It helps. Name, phone, registration and insurer are ideal, but a photo of their rego or licence is enough to start. If you don't have them, call us and we'll see what we can find.

Will it cost me anything?

If you are eligible and liability is accepted or established, we seek recovery of reasonable costs from the at-fault party or insurer. Recovery is not guaranteed, and we explain your obligations before you sign.

Can you help in Chinese?

Yes. We handle claims and tracking in English or Chinese, including Mandarin and Cantonese on the phone.

Sydney accident management

Not at fault? Get a replacement car in Sydney and hand the rest to us.

Someone else hit your car. Now you have no wheels, a repair to arrange and two insurers to chase. We deal with the other driver and the insurers, arrange the tow and repairs and, if you're eligible, a comparable replacement car.

Call 1300 255 588 Add us on WeChat

*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.

A Chinese-Australian family gets into a dark blue replacement sedan on a leafy Sydney street in late-afternoon sun; the mother holds the rear door as her son climbs in, while the father smiles at the open boot

How it works

Call 1300 255 588 or start online. Tell us what happened and whether the car can be driven.
We arrange towing and a damage assessment, then make a preliminary assessment of liability from the details and evidence.
If you are eligible, we arrange a comparable replacement car suited to your reasonable needs, subject to availability.
We deal with the insurers and seek recovery of reasonable costs where liability is accepted or established.

Who this is for

Drivers hit by someone else in Greater Sydney, including rear-end, red-light, lane-change and reversing accidents.
People who have the other driver's details and the other driver is insured (if you're missing details, call us, we can often help find them).
Chinese-speaking drivers who would rather sort this out in Mandarin or Cantonese.

What to check before you say yes

Eligibility and availability apply. Replacement cars are for private use within NSW with a full, unrestricted licence. If the car is damaged while it's with you, an excess and handling fee of $1,500 applies. Tolls and fines stay with the driver. We explain every condition and give you a copy of the agreement before you sign.

What it costs you

If you are eligible and liability is accepted or established, we seek recovery of reasonable towing, repair and replacement-vehicle costs from the at-fault party or insurer. Recovery is not guaranteed. We explain your obligations, including what may happen if recovery is unsuccessful, before you sign.

Talk to a person

Call 1300 255 588 any time, or start a claim online. Tell us what happened and we'll tell you the next step.

Common questions

Can I get a replacement car if the accident wasn't my fault?: Often yes. If another driver caused the accident and you are eligible, we can arrange a comparable replacement car suited to your reasonable needs, subject to availability. Eligibility is checked first.
How long can I keep the replacement car?: You may keep it for the reasonable repair or total-loss settlement period, subject to the rental agreement and ongoing eligibility. Contact us before the agreed return date if you need more time, as an extension must be agreed.
Do I need the other driver's details?: It helps. Name, phone, registration and insurer are ideal, but a photo of their rego or licence is enough to start. If you don't have them, call us and we'll see what we can find.
Will it cost me anything?: If you are eligible and liability is accepted or established, we seek recovery of reasonable costs from the at-fault party or insurer. Recovery is not guaranteed, and we explain your obligations before you sign.
Can you help in Chinese?: Yes. We handle claims and tracking in English or Chinese, including Mandarin and Cantonese on the phone.

Not your fault? Tell us what happened.

Call 1300 255 588 or start a claim online. We check eligibility first and tell you straight.

24/7 accident line

1300 255 588

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