Car accident in Ryde that wasn't your fault?

1. Make sure everyone is safe. If anyone is hurt or trapped, or the road is dangerous, call 000.
2. Swap names, phone numbers, addresses, rego and insurer with the other driver. Photograph their licence and number plate.
3. Take photos: where both cars are, the damage, the street name or intersection and the surroundings.
4. If police didn't attend but a car was towed, or the other driver wouldn't give details or drove off, report it within 24 hours on the Police Assistance Line, 131 444, and keep the report number.
5. Before you sign any towing or repair paperwork, call 1300 255 588.

• Towing to a repairer for assessment.
• A preliminary view on liability from what happened and the evidence, so you know whether the other driver's insurer should pay.
• If it wasn't your fault and you're eligible, a comparable replacement car for your reasonable needs, subject to availability.
• We deal with the other driver and both insurers and do the chasing, so you don't have to.
• All of it in English, Mandarin or Cantonese.

Eligibility and availability apply, and recovery isn't guaranteed. Replacement cars are for private use within NSW with a full, unrestricted licence; if the car is damaged while it's with you, a $1,500 excess and handling fee applies. We explain every condition before you sign.