What is the first thing to do after a car accident in Sydney?

Make sure everyone is safe, move the car out of the way if you safely can, switch on your hazard lights and call 000 if anyone is hurt. Then take photos and note the other driver's details, and call 1300 255 588 for the next step.

The accident was not my fault. Do I still need to contact you?

If someone else caused the accident you may be able to recover reasonable costs from the at-fault party or their insurer. We help coordinate towing, repairs and the contact with them and, where you are eligible, a replacement car. Recovery depends on liability and evidence and is not guaranteed.

Does it cost me anything?

If you are eligible and liability is accepted or established, we seek recovery of reasonable costs from the at-fault party or insurer. Recovery is not guaranteed. We explain your obligations, including what may happen if recovery is unsuccessful, before you sign.

I don't speak much English. Can you help in Chinese?

Yes. We handle claims and tracking in English or Chinese, including Mandarin and Cantonese on the phone.

Car accident in Sydney and not sure what to do? We sort it for you

Checked against official sources on 2026-11-08

Three things to do at the scene

Check everyone is safe, move the car out of the way if you can do it safely and switch on your hazard lights. If anyone is hurt, call 000 first.
Take photos: both cars, every damaged area, the number plates, the intersection or street sign.
Write down the other driver's name, phone, plate and insurer. If they will not give them, photograph their plate clearly.

One thing not to do at the scene

Do not rush to say it was your fault and do not agree on money on the spot. Before a tow truck takes the car, do not sign a form you cannot read. Call us first.

If anyone is hurt

Get checked by a doctor and keep your records. For injury compensation questions you can speak to an independent lawyer or Legal Aid NSW. We only deal with the vehicle side: towing, repairs, replacement car and the insurers.

Then hand it to us

We arrange the tow and the assessment, work out where responsibility sits, deal with the other driver and the insurers and arrange the repairs.

If the accident was not your fault and you are eligible, we can also arrange a replacement car, subject to eligibility and availability.

We speak English, Mandarin and Cantonese. Tell us what happened in the language you are most comfortable in.

The one thing you need to do

Call 1300 255 588 (a person answers 24/7) or add us on WeChat and tell us what happened. We listen first, then tell you the next step.

Common questions

What is the first thing to do after a car accident in Sydney?: Make sure everyone is safe, move the car out of the way if you safely can, switch on your hazard lights and call 000 if anyone is hurt. Then take photos and note the other driver's details, and call 1300 255 588 for the next step.
The accident was not my fault. Do I still need to contact you?: If someone else caused the accident you may be able to recover reasonable costs from the at-fault party or their insurer. We help coordinate towing, repairs and the contact with them and, where you are eligible, a replacement car. Recovery depends on liability and evidence and is not guaranteed.
Does it cost me anything?: If you are eligible and liability is accepted or established, we seek recovery of reasonable costs from the at-fault party or insurer. Recovery is not guaranteed. We explain your obligations, including what may happen if recovery is unsuccessful, before you sign.
I don't speak much English. Can you help in Chinese?: Yes. We handle claims and tracking in English or Chinese, including Mandarin and Cantonese on the phone.

Sources

General information only, not legal advice. Your situation depends on the facts and the terms you sign.