The other driver promised to pay but has stopped replying. What now?

Keep the messages, photos and quotes you already have. Contact us and we will reach out to the other driver and their insurer. If they stay silent we explain the formal options still open to you.

Dealing with the insurers takes up so much time. Can you help?

Yes. We help organise your documents, follow up progress and speak to the insurers involved, so you do not have to explain the same thing over and over.

Will it affect my insurance record or premium?

Where you are not at fault and the costs are recovered from the other driver's insurer, those costs are not paid from your own policy. How your own insurer treats the event is up to that insurer, and we tell you who we are lodging with and what before we lodge anything.

How soon can you start?

Once you call or lodge a claim we first learn what happened and tell you the next step. The line is answered 24 hours a day.

Other driver stalling, insurers going back and forth? We do the chasing

Checked against official sources on 2026-11-08

Sound familiar?

The other driver says they will fix it, then stops replying.
They deny fault or the story keeps changing.
The insurer asks the same questions again and again, call after call.
Your car is in the workshop and you are still hunting for a way to get around.

The part we run for you

Contact the other driver and their insurer and put the facts and evidence in front of them.
Talk to your own insurer and tell you what we are doing at each step.
Arrange the tow and the repairs and send you progress updates, so you do not have to keep phoning for them.
Where the accident was not your fault and you are eligible, arrange a replacement car.

What you need to do

Send us what you have: photos, the other driver's details, insurance details. As much as you can, we help find what is missing.

Talk first, no need to be ready

Call 1300 255 588 or message us on WeChat. Tell us what happened and we will tell you how it can go.

Common questions

The other driver promised to pay but has stopped replying. What now?: Keep the messages, photos and quotes you already have. Contact us and we will reach out to the other driver and their insurer. If they stay silent we explain the formal options still open to you.
Dealing with the insurers takes up so much time. Can you help?: Yes. We help organise your documents, follow up progress and speak to the insurers involved, so you do not have to explain the same thing over and over.
Will it affect my insurance record or premium?: Where you are not at fault and the costs are recovered from the other driver's insurer, those costs are not paid from your own policy. How your own insurer treats the event is up to that insurer, and we tell you who we are lodging with and what before we lodge anything.
How soon can you start?: Once you call or lodge a claim we first learn what happened and tell you the next step. The line is answered 24 hours a day.

Sources

General information only, not legal advice. Your situation depends on the facts and the terms you sign.