Crash on the M4 or a fast road?
Don't stand in traffic to take photos. Get yourself to safety first. You can photograph the damage later at the tow yard or repairer, and we can work from dashcam footage and the other driver's details.
Sydney accident management
Car accident in Parramatta that wasn't your fault?
If someone hit you in Parramatta (NSW 2150) or nearby in Westmead, Harris Park, North Parramatta, Rydalmere, hand the towing, the repair and the insurers to us. If you're eligible, we can also arrange a comparable replacement car while yours is off the road.
*Subject to eligibility, liability, reasonable costs and the rental agreement. See the full cost and eligibility explanation below.
What to do right now
- Make sure everyone is safe. If anyone is hurt or trapped, or the road is dangerous, call 000.
- Swap names, phone numbers, addresses, rego and insurer with the other driver. Photograph their licence and number plate.
- Take photos: where both cars are, the damage, the street name or intersection and the surroundings.
- If police didn't attend but a car was towed, or the other driver wouldn't give details or drove off, report it within 24 hours on the Police Assistance Line, 131 444, and keep the report number.
- Before you sign any towing or repair paperwork, call 1300 255 588.
How we help Parramatta drivers
- Towing to a repairer for assessment.
- A preliminary view on liability from what happened and the evidence, so you know whether the other driver's insurer should pay.
- If it wasn't your fault and you're eligible, a comparable replacement car for your reasonable needs, subject to availability.
- We deal with the other driver and both insurers and do the chasing, so you don't have to.
- All of it in English, Mandarin or Cantonese.
Eligibility and availability apply, and recovery isn't guaranteed. Replacement cars are for private use within NSW with a full, unrestricted licence; if the car is damaged while it's with you, a $1,500 excess and handling fee applies. We explain every condition before you sign.
Parramatta at a glance
- Postcode
- NSW 2150
- Council
- City of Parramatta
- Main roads
- Church Street, James Ruse Drive, Great Western Highway, Victoria Road, M4 Motorway
- Nearby
- Westmead, Harris Park, North Parramatta, Rydalmere
Hit in Parramatta? Leave your number and we'll call you.
Name and mobile are all we need. We'll call you back, tell you whether you're likely to be eligible and what happens next. No obligation.
Rather talk now? 1300 255 588
Not your fault? Tell us what happened.
Call 1300 255 588 or start a claim online. We check eligibility first and tell you straight.
24/7 accident line
1300 255 588